Payments and Checkout FAQ

Yes. We take the utmost care with the information that you provide us when placing an order on our website or in-store.
When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer that means it's protected from hackers and criminals. All data is hosted by the MasterCard payment gateway. NO credit card details are stored within our systems or computers it’s one more assurance that when you place an order with, it's absolutely secure.
You can save your card details. We securely use the tokenisation method so we do not store any of your card details. While saving your card details, your next purchase is made even easier!
Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and the e-mail summary of your order.
You can track your orders by clicking on the order tracking reference in the 'My Order' section in 'My Account' page. You will be directed to our delivery provider on the tracking page of your order.
There are NO hidden charges when you make a purchase on The price you see on the product page is exactly what you pay. Delivery charges may vary depending on the type of item you shop. For further information about our delivery charges
Store prices are guaranteed online: you are charged for the same price you would pay in store.
For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.
You will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver.
Please note that it may take up to 20 working days to reflect onto your card based on your preferred banking partner. If you need further assistance, please contact us at 04 252 7783 or through any of our social media channels and we will have one of our colleagues look into this to ensure that this has been processed.